Frequently Asked Questions

Is Better than Bouillon gluten free?

We don’t test our finished products for gluten; therefore, we do not make any claims or representations regarding gluten. However, we understand how important it is for people who have been medically diagnosed with gluten sensitivity to have accurate information about foods to help plan their meals and diets. Therefore, we list ingredients that contain gluten on the ingredient statements of our products. These items will be listed using commonly known terms such as Wheat, Barley, Oats or Rye. For other ingredients that contain gluten, the grain source will be declared in parenthesis after the ingredient name. For example, if the ingredient "natural flavor" contains a gluten source, the label would read: natural flavor (contains rye).

What stores carry Better than Bouillon?

Better than Bouillon is available at virtually every major food store chain in the United States, as well as at most Wal Mart Supercenters and Costco Warehouse Club stores. The new www.superiortouch.com will have a store locator to help consumers find stores that carry the brand. Consumers can also purchase our complete line of products from our website, or from our www.amazon.com store.

Does Better than Bouillon contain MSG?

If MSG is present in any of our items, it will be shown on the label. We work closely with government regulatory agencies (FDA & USDA), as well as specialist certification bodies like Quality Assurance International (for organic items) to ensure that our ingredient statements are accurate and transparent.

Is Autolyzed Yeast Extract the same as MSG? Is it in Better than Bouillon?

Autolyzed Yeast Extract is an ingredient used by food companies as a flavor enhancer. It is not chemically the same as MSG, but it does contain naturally occurring glutamates, resulting from the process used to break yeast down into its component parts. If Autolyzed Yeast Extract is present in any of our items, it will be shown on the label. We work closely with government regulatory agencies (FDA & USDA), as well as specialist certification bodies like Quality Assurance International (for organic items) to ensure that our ingredient statements are accurate and transparent.

What is Hydrolyzed Vegetable Protein? Is it the same as MSG? Is it in Better than Bouillon?

Hydrolyzed Vegetable Protein (HVP) is an ingredient used by food companies as a flavor enhancer, and is recognized as safe by the FDA. It is made from cereals or legumes (corn, wheat or soybeans). HVP is not chemically the same as MSG. It does contain free glutamic acid – a by-product of the manufacturing process. If Hydrolyzed Vegetable Protein is present in any of our items, it will be shown on the label. We work closely with government regulatory agencies (FDA & USDA), as well as specialist certification bodies like Quality Assurance International (for organic items) to ensure that our ingredient statements are accurate and transparent.

What are the “Natural Flavors” listed in the ingredient statement?

It depends on the flavor, but Better than Bouillon primarily uses vegetable concentrates or spice oleoresins. We strictly adhere to USDA or FDA labeling requirements and are committed to accuracy and transparency in labeling.

What is the shelf life of Better than Bouillon?

Better than Bouillon should be refrigerated after opening, and we guarantee its performance until the “Best By” date. Any jar of Better than Bouillon that is older than the “Best By” date should be discarded.

Is Better than Bouillon shelf stable?

An unopened jar of Better than Bouillon is shelf stable. We strongly recommend refrigerating Better than Bouillon after the jar has been opened. When refrigerated after opening, Better than Bouillon has a shelf life of two years.

How do you read the expiration date on your packaging?

The date shown on the lid is the expiration date. If the product is past its expiration date, we recommend that you throw it out.

Are Better than Bouillon jars vacuumed sealed?

Our jars have a tear-off safety seal. We are committed to the highest levels of food safety and product quality. To this end, two of our 4 facilities are Level 3 certified by the Safe, Quality Foods Institute (www.sqfi.com), and our other 2 facilities are pursuing Level 3 certification. This rigorous, globally-recognized certification ensures strict adherence to stringent quality and food safety standards. We have invested a substantial amount of money and devoted a significant number of our employees to this effort.

Oil has separated to the top of my jar of Better than Bouillon. Does this mean it is bad?

This is perfectly normal, and occurs because we don’t use additives to keep all the ingredients from separating. It’s like natural peanut butter – just give it a stir to recombine everything, and you’re good to go!

The color of my Better than Bouillon has darkened. Does this mean it has gone bad?

No, there is nothing wrong when Better than Bouillon gets darker when it’s stored. That’s because every jar of Better than Bouillon starts with real meat, seafood or vegetables, so some color changes are natural and will happen over time.

Where can I buy your products in Canada?

Our Canadian distribution is building! At this time, we don’t have a store locator for our Canadian retailers. If you would like to learn whether Better than Bouillon is offered at your local retailer, for the Eastern part of Canada please contact Michelle Dickens at National Importers 604-301-4117. The Western part of Canada you can contact Edoko Foods 604-944-7332.

What is Maltodextrin? What is the source of the Maltodextrin?

Maltodextrin is a carbohydrate used to control water activity and as a bulking agent. The Maltodextrin used in Better than Bouillon is made from corn, and Maltodextrin is recognized as safe by the Food and Drug Administration (FDA).

Do we use any sort of Peanuts or Tree nuts in our facilities?

Some designated production lines may contain traces of coconut. If an allergen may be present in our base, we will list it on the ingredient statement.

Is there any potential for contamination from other products you manufacture?

We thoroughly wash down and sanitize our production equipment between product runs, so the risk of cross contamination is minimal. We have made significant investments (people & money) to ensure that our products have the highest levels of food safety and product quality.

Is Better than Bouillon dairy-, egg- or lactose-free?

Since we don’t test for the presence of these substances, we cannot make representations or claims that our bases are free of them. Our labels strictly adhere to USDA or FDA labeling requirements, and we are committed to accuracy and transparency in labeling.

Is Better than Bouillon fat free?

If fat is present in the base, it will be shown in the nutrition facts panel. Our labels strictly adhere to USDA or FDA labeling requirements, and we are committed to accuracy and transparency in labeling.

Is the ingredient statement on my jar of Better than Bouillon accurate?

Better than Bouillon uses the highest quality ingredients and our ingredient statements strictly adhere to USDA and FDA labeling requirements. To help consumers make the dietary choices that work best for them, we offer a variety of product formats, including our meat-, vegetable- and seafood-first “Black Label” food bases, as well as Natural, Reduced Sodium, Organic, Kosher and Reduced Sodium Organic bases.

When will Better than Bouillon have a Pork base?

We currently have no plans for a pork base; however, we would suggest using our tasty ham base instead.